Portal Privacy Statement

eHealth Ontario takes your privacy seriously. Please read the following to learn more about the information we collect.

What this Policy Covers

This Policy covers eHealth Portal treatment of personally identifiable information that eHealth Ontario collects when you are on the eHealthOntario.ca site.

Information Collection and Use

eHealth Ontario collects personally identifiable information when you register for a ONE® ID account to use certain programs or services. When you register with eHealth Ontario, we require your name, email address, gender, birth date, and telephone number. Once you have registered with eHealth Ontario and sign in to our services, you are not anonymous to us. eHealth Ontario automatically receives and records information on our server logs from your browser which could include when you login, duration of portal visits, Internet Protocol (IP) addresses, portlets used and the pages requested. eHealth Ontario uses this information for the following general purposes:

• to customize the services you are using and content you see on our pages
• to improve our services
• to conduct research
• for service announcements or administrative messages relating to the eHealth Portal service.

eHealth Ontario will not share the information with third parties. The handling of all personal information collected from you by eHealth Ontario as part of the registration process is governed by Ontario’s Freedom of Information and Protection of Privacy Act.

Cookies

Cookies are small files that websites put on your computer hard disk drive when you first visit. Think of a cookie as an identification card that's uniquely yours. Its job is to notify the site when you've returned.

Many websites, including eHealth Portal, use cookies. Cookies tell us how often you visit pages, which helps us find out what information interests you. In this way, we can give you more of the content you like and less of the content you don't.

If you have cookies disabled on your browser you will be able to access all the public facing content on eHealth Portal, but you will not be able to log into any of our secure services.

Confidentiality and Security

We limit access to personal information about you to employees who, as part of their job, need to come into contact with that information to provide products or services to you. We have physical, electronic, and procedural safeguards to protect personal information about you. To learn more about security, including the security steps we have taken, please read Security at eHealth Ontario .

Changes to this Policy

eHealth Ontario may amend this policy from time to time. If we make any substantial changes we will notify users by posting a prominent announcement on our portal.

For questions or suggestions, please contact our Privacy Officer:

Tel: (416) 586-6500 | Email: privacy.operations@ehealthontario.on.ca